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Media: San Jose Mercury puts product failure down to usability

Source: Silicon Valley News, 1 October 2001

The San Francisco based newspaper says that short-sightedness and excessive focus on engineering and getting to market are creating products that even turn off early adopters.

The article argues that devices are leaving many befuddled. Millions of consumers find themselves in the same frustrating scenario, saddled with glitched PCs, cell phones and digital assistants that they can't operate. All too often, their response is to give up and stop buying. Even Jakob Nielsen features in this sample

Tech devices leave many befuddled